Standard Delivery

Your order typically takes 2-4 working days to arrive within the United Kingdom once it is posted. Kindly be advised that if your order contains products that are made-to-order or personalised, these have extended processing times of up to 3-7 working days in addition to typical delivery times once handed over to the carrier.

You will receive an email notification when tracking information is added. Your order will be dispatched as soon as it’s ready. You can track your order using the tracking information provided.

Delivery is Free of charge for all destinations within the UK (excluding the Channel Islands) when you spend £10+, otherwise delivery is £8.95.

Please consider that whilst every effort is made on our part to dispatch your order on time, we have no control over the efficiency or reliability of Royal Mail, Evri or any other carriers that we may use, which means that our delivery times should be seen as estimates only.

Gifted Delivery (Brand Ambassadors)

If your order is Gifted (i.e., Brand Ambassadors), during busy periods, we may need to prioritise delivery of our normal customer orders. Therefore, please allow up to 28 days for delivery if your order has been Gifted.

If you require urgent delivery, please select Priority Processing at checkout.

Priority Processing. Get it fast—ships next-day.

Orders must be placed by BEFORE 3PM and you MUST select Priority Processing at checkout to get it faster with priority processing and your order will be shipped the following day (excl. weekends and bank holidays). Subject to stock availability.

International Delivery (additional charges may apply)

We are currently providing delivery to the following European countries. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer.

• Germany £8.50
• France £8.50
• Italy £10.50
• Spain £10.50
• Netherlands £9.50
• Sweden £10.50
• Ireland £9.50
• Poland £10.50
• Belgium £9.00

Beyond Europe, we are also providing delivery to the following countries. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer.

• United States £14.50
• Canada £15.50
• Australia £16.00

If you are not completely satisfied with your purchases, we will happily exchange or refund any unused items within 14 days of receipt.

Goods must be returned in the same condition as they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of JASONCARLMORGAN®™.

We ask you to check your order as soon as you receive it. If you do not inform us within 14 days of receiving your order, you will not be entitled to a refund or an exchange.

If for any reason your goods have been damaged in transit within 14 days of receiving your order, we will either refund your goods or replace them, if the item is in stock, once the original goods have been returned to us.

Consumer Terms, Trademarks, Fair Use Policy & Conditions Of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the (Products) listed on our Store (https://shop.jasoncarlmorgan.co.uk) to you. These terms and conditions only apply if you are buying as a consumer.

Please read these terms and conditions carefully before ordering any Products from our Store. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Fair use

All product data including but not limited to; product images and/or product descriptions are intellectual properties of their respective owners.

2. Service availability

Our Store is intended for use worldwide however under certain circumstances we reserve the right not to accept orders from individuals resident in certain countries.

3. Your status

By placing an order through our Store, you warrant that:

1. you are legally capable of entering into binding contracts;
2. you are at least 18 years old.

4. How the contract is formed between you and us

After placing an order, you will receive an e-mail acknowledging that we have received your order. All orders are subject to acceptance by us. The Contract will relate only to those Products purchased by you. Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the Contract between you and us or any other contract between you and us for the sale of the Products.

5. Consumer rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). To cancel a Contract, you must inform us by telephone, email or in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

This provision does not affect your statutory rights. If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizen Advice Bureau.

6. Availability and delivery

Your order will be dispatched by the expected dispatch date shown on the item product page. In the unlikely event that we are unable to dispatch your goods on or before this date we will contact you by email or telephone to inform you of this. Delivery will be made to the address specified in your order unless we are otherwise notified before your goods have been dispatched.

There will be no delivery until clear funds have been received.

7. Risk and title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

The price of any Products will be as quoted on our Store from time to time, except in cases of obvious error. These prices may exclude delivery costs, which will be added to the total amount due as set out in our Delivery Policy. Prices are liable to change at any time, but changes will not affect orders that have already been placed by you.

Our Store contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Store may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Store, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after you have already placed your order with us, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be made by credit or debit card. We accept payment with Visa, Visa Electron, Mastercard, Maestro via Stripe. We shall not despatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds. Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or e-mail.

9. Our refunds policy

When you return a Product to us:

Because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit.

For any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of your options to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you elect a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.

Refunds of any money received from you will be made using the payment method originally used by you to pay for your purchase and paid back into the same account.

To return a Product for any other reason, please contact us.

10. Our liability

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased. This does not include or limit in any way our liability:

1. for death or personal injury caused by our negligence;
2. under section 2(3) of the Consumer Protection Act 1987;
3. for fraud or fraudulent misrepresentation;
4. for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
5. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage, including but not limited to: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, or loss of data.

11. Data Protection

Except as expressly set out in these terms and conditions, all use of your personal information will be made in accordance with our privacy policy.

12. Protecting your security

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

13. Import duty

The customer (you) is liable for any import duty or taxes put upon after the goods have left the United Kingdom.

14. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Store, you accept that communication with us will be mainly electronic. We will contact you predominantly by e-mail although we reserve the right to contact you by post. For contractual purposes, you agree to our means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Any notice from us will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

16. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

18. Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

20. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

21. Law and jurisdiction

Contracts for the purchase of Products through our Store and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of United Kingdom.

This statement covers the services provided by the website: https://shop.jasoncarlmorgan.co.uk. The purpose of this statement is to inform users of the website, about the information that is collected from them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.

The Data Protection Act 1998 establishes rights for individuals whose personal data is processed by a third party. Any organisation which processes information about living individuals is a data controller for the purposes of the Act. JASONCARLMORGAN®™, as data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.

Some areas of the site require you to actively submit information in order for you to benefit from specific features. You will be informed at each information collection point what information is required and what information is optional. Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.) We only collect such information when you choose to supply it to us.

Information is also gathered without you actively providing it, through the use of cookies. This method does not collect or store personal information. Information from visitors to the JASONCARLMORGAN®™ website can be collected in the following areas:

1. comments, questions and feedback;
2. online ordering and reporting;
3. site usage information, using cookies.

If you send an enquiry by e-mail to either a specific contact or a general enquiry, we will only use your personal details obtained from your enquiry to respond to your query. If you submit a general enquiry we will retain your contact details for the sole purpose of helping us to improve the quality of our services.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

1. enabling a service to recognise your device so you don’t have to give the same information several times during one task;
2. recognising that you may already have given a username and password so you don’t need to do it for every web page requested;
3. measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through Internet browser cookies — what they are and how to manage them.

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by JASONCARLMORGAN®™ as the data controller. We will supply you with details of personal data we are holding about you on request. Please contact us for further details on how to obtain such information.

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.